Fast Answers to Common Issues
Refrigerators & Freezers
Why is it not cooling?
It usually happens because the condenser coils underneath or behind the unit are covered in dust and cannot release heat. Another common reason is blocked air vents inside the freezer section, which stops cold air from circulating into the fridge. Lastly, if the rubber door seals are torn or brittle, cold air constantly escapes.
Why is it leaking water?
Water pooling inside or on the floor is almost always caused by a clogged defrost drain line. When dust or food particles block this small drain, melted ice water overflows straight into your kitchen. It can also happen if the ice maker water line is cracked or loose.
Why is ice building up inside?
Heavy frost or ice buildup means warm, moist air is getting inside the appliance. This happens when the doors are left open too long or the door gaskets are warped. In some cases, a broken defrost heater or timer fails to melt the natural frost buildup automatically.